All of our jewelry is handmade after your order. Please allow 5–7 business days for production before shipping.

If you need to change your shipping address, please email us at ondrabijoux@hotmail.com and we’ll do our best to help.

If received damaged, we offer store credit for unused items in
original condition within 14 days.

Prefer a refund? Email us at ondrabijoux@hotmail.com

We offer size exchanges within 14 days. Just make sure the item is in perfect condition.
Return shipping costs are the customer's responsibility.

To avoid sizing issues, we
recommend checking our Sizing
Guide before ordering.

You have 14 days from the date of receiving your order to request a return or exchange.
After this period, we unfortunately cannot accept return requests. Return shipping costs are the customer's responsibility.

Conditions:
Items must be unworn, in perfect condition, and in original packaging. Damaged items are not eligible.

At this time, we are only shipping within Europe and the UK. We are already working to expand our shipping areas, so stay tuned!

You can reach us at ondrabijoux@hotmail.com or send us a message on our social media channels @ondrabijoux